Help People Access Important Healthcare Services
Support members with transportation needs related to medical appointments, treatments, and healthcare services while providing patient, professional, and compassionate customer support.
Explore This Opportunity
Select a topic below to learn more. The information will open right here, so you do not have to scroll back and forth through the page.
Opportunity Overview
Healthcare transportation support involves assisting members with transportation to and from healthcare appointments. Some members may be worried, impatient, anxious, or upset. These conversations can be challenging, but they also create a real opportunity to provide support and make a meaningful difference.
What You Help With
- Transportation questions
- Missed or delayed trips
- Appointment-related transportation needs
- Eligibility and service questions
Best Fit For
- Patient communicators
- Problem solvers
- People who stay calm under pressure
- Customer service professionals
Revenue & Schedule
Revenue and schedule details vary by opportunity and may change. Final details are reviewed during onboarding and in the applicable program documentation.
General Revenue Information
- Certification revenue may be lower than production revenue.
- Production revenue may be based on hourly or interval servicing.
- Incentives may be available when minimum servicing requirements are met.
- Platform usage fees or other deductions may apply before final business revenue.
Marcson Training Stipend
- 20 training hours: $150 weekly stipend.
- 30+ training hours: $190 weekly stipend.
- Stipends are subject to Marcson at Home verification, current policy, and may change without notice.
About This Client Type
Non-emergency medical transportation services help members access healthcare appointments safely and reliably. Members may need transportation for medical, dental, mental health, and other healthcare-related appointments.
System Requirements
Equipment must meet platform and client standards. Final eligibility is determined by the platform system scan and current client requirements.
Common Requirements
- Windows 11, fully updated with no pending updates.
- 12 GB RAM may be required for some programs.
- Hard-wired internet connection is usually required.
- Minimum internet speed may include 30 Mbps download and 10 Mbps upload.
- Dual monitors may be required for certain programs.
- Webcam may be required during class.
- USB headset and USB 3.0 port may be required.
Important Computer Notes
- Chromebooks, tablets, and phones are generally not supported.
- Wireless internet may not meet requirements.
- Requirements vary by client opportunity.
- The same computer used during enrollment should ideally be used for class.
- A PC scan may be required before class access.
A Day in the Life
What You May Do
- Speak with members daily about transportation needs.
- Assist with transportation to and from appointments.
- Resolve member concerns accurately and timely.
- Document concerns, updates, and resolutions.
- Help resolve previous appointment or failed trip issues.
- Review services and benefit eligibility.
Success Traits
- Patient and empathetic.
- Comfortable with back-to-back calls.
- Strong problem-solving ability.
- Professional communication.
- Can follow detailed workflows.
- Can type approximately 35 WPM or more.
Success Criteria
Service level requirements vary and may change. These are examples of the types of performance standards that may apply.
| Requirement | Example Standard | What It Means |
|---|---|---|
| Commitment Adherence | 90% or higher | Service professionals are expected to service the intervals they commit to. |
| Average Handle Time | Program-specific | Measures average talk time, hold time, and after-call work time. |
| Quality Score | High quality expected | Measures whether calls meet quality and client service expectations. |
| Post Call Survey | High courtesy scores expected | Measures customer feedback after interactions. |
| Policy/Process Errors | Limited errors allowed | Measures accuracy and compliance with client procedures. |
Certification & Training
Certification prepares participants to service live customer interactions. Training may include instructor-led learning, self-study modules, assessments, role plays, and live call preparation.
Phase 1: Learning
- Client and program overview.
- System navigation.
- Customer questions and concerns.
- Support procedures and workflows.
- Class participation and assessments.
Phase 2: Live Calls
- Apply Phase 1 learning to live calls.
- Meet quality expectations.
- Complete required modules and assessments.
- Follow technology and attendance requirements.
Security & Verification
Possible Verification Requirements
- Background check.
- Drug screening.
- Photo ID verification.
- Daily facial authentication for virtual classroom access.
- Mobile device may be needed for selfie verification.
Important Timing Notes
- Drug screening may have strict scheduling deadlines.
- Prerequisites must be completed before class access is issued.
- Costs may be paid directly to a third-party vendor.
- Some programs may require recurring background checks.
- Credit freezes or name changes may delay background checks.
Additional Details
Enrollment eligibility may be affected by prior program enrollment, previous drops or failed certifications, current enrollment status, class schedule conflicts, performance history, location restrictions, and other platform or client-specific requirements.
Eligibility requirements vary by opportunity and are subject to change.
Frequently Asked Questions
Do I need healthcare experience?
Healthcare experience may be helpful, but strong customer service, patience, communication, and attention to detail are also important.
Will I be on the phone?
Yes. This type of opportunity usually involves speaking with members by phone and assisting with transportation-related needs.
Is this fast-paced?
Yes. A high-volume, back-to-back call environment is possible, so focus, patience, and stress management matter.
Are opportunities guaranteed?
No. Availability may change based on client demand, enrollment availability, computer compatibility, assessments, and platform requirements.
Ready to Learn More?
Attend an information session to learn about remote opportunity types, computer requirements, assessments, and next steps.
Opportunity availability, requirements, schedules, revenue, certification standards, and eligibility criteria are subject to change without notice and may vary by client opportunity.
