Frequently Asked Questions

This is an independent contractor opportunity. You’ll contract with Marcson at Home (a Service Partner that uses the Arise® platform) to provide remote customer support. You may contract as an individual or through your own business entity.

Arise® provides the online platform where vetted client programs are listed and serviced. Marcson at Home uses that platform to connect our contractors with legitimate, flexible customer support opportunities.

Arise Virtual Solutions Inc. operates the platform and technology that make these remote client programs possible. Marcson at Home is independent and uses the Arise® platform to access opportunities—we are not owned by or part of Arise.

After you finish registration and onboarding, you’ll choose a client certification course. Most courses run about 3–8 weeks, depending on the client. You begin servicing once you complete certification and meet program requirements.

Client revenue is paid to the Service Partner business (Marcson at Home). Contractors are then paid according to their independent contractor agreement with Marcson at Home (rates, terms, and timing are outlined there).

Service Partners are typically paid twice per month via direct deposit. Your individual contractor payouts follow the schedule defined in your agreement with Marcson at Home.

There are platform and program fees associated with servicing on the Arise® platform. Exact amounts can change and may vary by program. We review current fees and how payouts work during the Info Session and again before you sign your agreement.

Generally: a desktop computer, reliable wired internet, and a USB headset. Some programs have additional requirements (e.g., hard-wired Ethernet, specific OS versions). See our curated gear on Marcson Remote Essentials for bundles that meet common specs.

Requirements can vary by client and change over time. We’ll review the current specifications during your Info Session and share a checklist before you enroll in a course.

Full attendance is strongly recommended. Choose a program whose class times you can consistently attend; rescheduling options are limited and not guaranteed.

Yes—provided class times don’t conflict and you can meet performance expectations for each program.

Sometimes. Changes depend on seat availability. We’ll show you how to check options during onboarding.

1. Submit the interest form.
2. Attend an Info Session to review programs, pay, tech, and timelines.
3. Complete platform registration and onboarding.
4. Select a client certification course and complete it.
5. Start servicing and get paid as outlined in your agreement.

Yes. Everyone who uses the platform completes their own registration for security and compliance, whether they create a business entity or join an existing Service Partner (like Marcson at Home).

Platform availability can vary by state and country and changes from time to time. We’ll confirm the latest availability during your Info Session.

For privacy and security, each person manages their own registration. We can guide you, but we can’t access or discuss your personal registration details with the platform until you’ve joined Marcson at Home as a contractor.

Don’t create additional profiles. Use the platform’s account recovery options from the login page. If you still need help, we’ll point you to the correct support path during onboarding.

Do your due diligence—review expectations, rates, support, and culture. The platform does not endorse individual businesses. Marcson at Home provides clear terms, structured onboarding, and ongoing support to help you succeed.

Inside the platform, you’ll have access to virtual assistant help and live chat for account-specific issues. Marcson at Home provides orientation, tech checklists, and coaching for your day-to-day success.